Everything you need to know about OPES

OPES Health Systems is a Cameroonian health technology company developing a comprehensive digital health software ecosystem for sub-Saharan Africa. Our platform includes 22 integrated software systems — from Electronic Medical Records to Laboratory Information Systems, Hospital Management, Radiology, Pharmacy, and more.

OPES Health Systems SARL is registered under OHADA law, headquartered at Bonamousadi, Douala, Cameroon. We operate across the CEMAC region (Cameroon, Central African Republic, Congo, Gabon, Equatorial Guinea, Chad) and broader sub-Saharan Africa.

Yes. The OPES platform is designed in alignment with the Cameroon Ministry of Health Digital Health Strategy 2026–2030. Our systems support Universal Health Coverage (UHC) goals, national patient registries, and the health information exchange requirements stipulated by national policy.

Absolutely. OPES is a fully bilingual platform (EN/FR). Your facility staff can switch between languages at any time. All interfaces, reports, notifications, and documents are available in both languages. This bilingualism is a core feature, not an add-on.

OPES is built for all actors in the health system:

• Clinics and private practices — OPES EMR + Opes Triage
• District and general hospitals — OPES Hospital HIS with specialty modules
• Standalone labs and pharmacies — OPES Lab (LABIS) and PHARMIS
• Ministries of Health and governments — National Platform + OPESCare HIE
• Health insurance companies — OPES Insurance IS
• Teaching hospitals and CHUs — Full enterprise suite

OPES offers 22 integrated software systems grouped into 4 families:

• Core Platform — OPESCare (Health ID), OPES EMR, OPES Hospital HIS, Opes Triage, OPES Intelligence
• Diagnostics — OPES Lab (LABIS), PHARMIS, RADIS, PATHIS
• Specialist Systems — CARDIS, MHIS, DENTIS, PEDIS, GYNOBSIS, DERMIS, OPHIS, ORTIS, NEURIS
• Administration & Finance — OPES HRM, OPES Billing, OPES Inventory, OPES Insurance IS, OPES Public Health IS

All systems connect through OPESCare — the patient's universal Health ID.

OPESCare is the identity and interoperability layer at the heart of the OPES ecosystem. It assigns every patient a unique Health ID that follows them across all facilities, all systems, and all regions. With OPESCare:

• A patient seen at a local clinic has their history available at the regional hospital
• Lab results link automatically to the clinical record
• The pharmacy knows active prescriptions before the patient arrives
• Inter-facility referrals are fully traceable and complete

<strong>OPES EMR</strong> is designed for clinics and small facilities (1–30 beds). It covers consultations, prescriptions, simple billing, and patient records. Fast deployment in under 30 days.

<strong>OPES Hospital HIS</strong> is the full Hospital Information System for medium-to-large facilities (30+ beds). It includes admissions management, ward management, operating rooms, emergency departments, advanced billing, institutional reporting, and integrates with all OPES specialist modules.

Yes. Every OPES system is available individually. You can start with a single module — for example OPES Lab for a standalone laboratory, or Opes Triage for a hospital that only wants to improve its patient intake — and add modules over time. Integration with OPESCare is available from your very first module.

Opes Triage is our standalone triage system designed to immediately reduce waiting times at emergency and outpatient departments. It works independently of any other software — no replacement of your existing system is required. It can be deployed within days and integrates via open APIs to your current HIS or EMR if you want deeper integration later.

OPES offers specialist information systems for 9 disciplines:

• CARDIS — Cardiology
• MHIS — Mental Health
• DENTIS — Dentistry
• PEDIS — Paediatrics
• GYNOBSIS — Gynaecology & Obstetrics
• DERMIS — Dermatology
• OPHIS — Ophthalmology
• ORTIS — Orthopaedics
• NEURIS — Neurology

Every specialist system integrates natively with OPES Hospital HIS and OPESCare.

OPES Intelligence is our analytics and clinical decision layer built into the platform. It includes:

• CDSS — Clinical Decision Support System (drug alerts, diagnostic recommendations)
• Digital Triage — Automated severity assessment at admission
• Disease Surveillance — Early detection and outbreak alerting
• Population Analytics — Public health dashboards for managers
• Executive Reporting — Real-time hospital KPIs for leadership

Implementation timelines vary by facility size and modules chosen:

• Opes Triage (standalone) — 3 to 7 days
• OPES EMR (clinic) — 2 to 4 weeks
• OPES Lab or PHARMIS — 2 to 6 weeks
• Full OPES Hospital HIS — 60 to 90 days (standard framework)
• Enterprise suite / Ministry — 3 to 12 months depending on scope

Our standard 90-day deployment framework covers: data migration, configuration, staff training, acceptance testing, and accompanied go-live.

OPES supports all three deployment modes:

• Cloud-hosted — Infrastructure managed by OPES, 99.5% target uptime, automatic updates. Ideal for clinics and hospitals without an IT team.
• On-premise — Software installed on your own servers. Health data stays physically within your facility. Recommended for hospitals with strict data sovereignty requirements.
• Hybrid — Sensitive clinical data on-premise, analytics and reporting modules in the cloud. Balanced solution for general hospitals.

Yes. Training is a core part of every deployment and includes:

• On-site in-person training for medical and administrative staff
• Role-based training sessions (doctors, nurses, cashiers, administrators)
• Access to OPES Academy — our online training portal with certifications
• User manuals in English and French
• Refresher sessions available after go-live

OPES is designed for African realities — including power and internet outages. For cloud deployments, a limited offline mode allows essential consultations to continue and syncs data when reconnected. For on-premise deployments, the system runs entirely locally — internet is only needed for updates and cross-site synchronization.

Yes. Our data migration team handles imports from existing systems (Excel files, CSV, Access databases, other HIS or EMR systems) and from digitised paper records. Data quality and integrity are verified before go-live. Migration is included in Silver-tier deployments and above.

OPES uses an annual licence model per facility and per module. Licence fees cover software usage, updates, security patches, and base support. Pricing is published on our pricing page. For national-scale deployments (National Platform, HIE, national registries), please contact us for a quotation — these projects vary too widely in scope for public pricing.

Yes. We offer a structured 30- to 90-day pilot programme for qualifying hospitals and clinics. During the pilot phase, your facility deploys one or more OPES modules in a selected department. Key performance indicators are tracked jointly. At the end of the pilot you have real data to justify full deployment. Contact our sales team to check your eligibility.

OPES licences are annual, renewable each year. Multi-year contracts (2–5 years) are available with pricing discounts. There are no early termination fees after the first full contract year.

Implementation fees (deployment, configuration, data migration, initial training) are billed separately in the first year — these are one-time setup fees. From year two onwards, only the annual licence and support subscription applies. Certain support tiers include annual refresher training and on-site visits.

Yes. OPES offers preferential pricing for public sector hospitals, non-profit faith-based hospitals, health NGOs, and facilities in low-resource areas. Donor funding and development partner financing may also apply. Contact us to discuss your specific situation.

Yes. OPESCare and the OPES interoperability layer are built on international standards:

• HL7 FHIR R4 — for clinical data exchange between systems
• IHE Profiles — PIX/PDQ for patient index, MHD for documents
• OpenHIE — conformance with the OpenHIE reference architecture
• REST APIs — documented open APIs for third-party integrations
• SNOMED / ICD-10 — standardised clinical terminologies

Yes. OPESCare acts as an interoperability layer that can connect to third-party systems via standardised APIs. We have integration experience with HIS from other vendors, medical equipment (laboratory analysers, radiology machines), third-party billing systems, and government reporting platforms. Contact our technical team to assess the feasibility of a specific integration.

Yes. OPES Intelligence and OPESCare include connectors for reporting to national public health platforms, disease registries, DHIS2 systems, and epidemiological surveillance platforms. Facilities using OPES can automate their mandatory monthly reporting to the Ministry of Health.

OPES interfaces are designed responsively and work on modern tablets and smartphones via web browser. For community health workers and mobile teams, a lightweight application optimised for low bandwidth is available in the OPES Intelligence suite. Recommended devices are Android tablets or iPads for clinical staff.

OPES offers 4 support tiers:

• Bronze — Email, 72h response, 99.0% target uptime. Ideal for small clinics.
• Silver — Email + phone, 24h response, 99.5%. For district hospitals.
• Gold — 24/7 priority support, 4h response, 99.9%, dedicated account manager. For general hospitals.
• Platinum — Custom SLA, dedicated support engineer, monthly on-site visits, 99.95% uptime. For national and teaching hospital deployments.

View full support tier details →

Customers with an active account can submit tickets from the OPES customer portal (access via your login provided at deployment). Tickets can also be sent by email to <a href="mailto:support@opeshealthsystems.com">support@opeshealthsystems.com</a> or by phone for Silver, Gold, and Platinum tiers. Critical emergencies (system down) benefit from a priority hotline available for Gold and Platinum.

Yes. All security updates and critical patches are included at all support tiers. Feature updates (new major versions) are included from Silver tier upwards. For cloud deployments, updates are applied automatically during scheduled maintenance windows. For on-premise deployments, updates are packaged and delivered on the agreed schedule.

Bronze and Silver support is available during Cameroonian business days (Monday–Friday, 08:00–18:00 WAT, excluding public holidays). Gold support offers extended coverage including Saturdays. Platinum support provides 24/7/365 coverage including all public holidays.

OPES applies enterprise-grade security measures:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Role-Based Access Control (RBAC) — each user sees only what they are authorised to see
• Complete audit logs of all actions on patient data
• Two-factor authentication (2FA) available for all accounts
• Regular security assessments and penetration testing
• Automatic daily backups with configurable retention

Your facility is and remains the sole owner of all its data. OPES acts exclusively as a data processor handling data on your behalf, under your instructions. Under no circumstances does OPES sell, commercially share, or exploit patient data from your facility. In the event of contract termination, you receive a full export of your data in a standard format.

Yes. OPES is designed for compliance with:

• Cameroonian Law No. 2010/012 on Cybersecurity and Cybercrime
• Medical confidentiality obligations under the Cameroon Medical Code of Ethics
• OHADA Uniform Acts governing commercial data
• African Union guidelines on personal data protection

View Compliance & Trust page →

Yes. Our on-premise deployment option allows the entire system to run on your own servers, in your own premises. No patient data ever leaves your local network. This option is particularly suitable for military hospitals, university hospitals, and facilities with strict regulatory requirements.

OPES welcomes partners across several categories: resellers and integrators, clinical hospital partners, technology partners, research and academic institutions, NGOs, and government bodies. Visit our partner programme page to apply or contact our partnership team at partners@opeshealthsystems.com.

Yes, through our Practitioner Programme. Qualified doctors, nurses, and health professionals can access guided demo environments, participate in structured testing programmes, and submit formal feedback. Participating practitioners receive OPES certifications and directly contribute to product improvement. Apply on our practitioners page.

Yes. OPES is actively seeking strategic investors aligned with our mission: building Africa's digital health infrastructure. We welcome impact-oriented venture funds, endowment funds, institutional investors, and development partners (World Bank, AFD, USAID, etc.). For investment enquiries, please contact our leadership at <a href="mailto:invest@opeshealthsystems.com">invest@opeshealthsystems.com</a>.

Yes. OPES exposes a set of documented REST APIs allowing technology partners to integrate their solutions into the OPES ecosystem. Typical use cases include: diagnostic equipment (lab analysers, radiology machines), telemedicine applications, insurance portals, and government solutions. Join our technology partner programme to access developer documentation and the sandbox environment.